Frequently Asked Questions

KYC (Know Your Customer) verification typically requires a valid government-issued identity document — your Pakistani CNIC or passport is standard. You may also be asked for proof of address (such as a recent bank statement or utility bill) and, in some cases, confirmation of your payment method. Documents must be clearly photographed or scanned. KYC is required before your first withdrawal and cannot be skipped.

No. Each individual is permitted only one registered account on p786. Creating multiple accounts — whether using the same or different personal details — is a breach of the Terms & Conditions and may result in all accounts being permanently closed and any associated balances being forfeited. If you have forgotten your login details, use the password recovery option rather than registering again.

On the login screen, click "Forgot Password?" and enter the email address registered to your account. A password reset link will be sent to that address — check your spam or junk folder if it does not arrive within a few minutes. Follow the link, set a new secure password (at least 8 characters, combining letters, numbers and symbols), and log in normally. If you no longer have access to your registered email, contact our support team for assistance.

You must be at least 18 years old to register and use p786 — or the higher minimum age required by the Operator's applicable licence jurisdiction, whichever is greater. Age verification is conducted during the KYC process and may be requested at any point. If verification of age cannot be completed satisfactorily, account access will be suspended. This requirement is non-negotiable and applies to all users regardless of location.

Easypaisa, JazzCash, Raast and bank transfers via institutions such as HBL, UBL, Meezan Bank and Bank Alfalah are referenced on p786 as familiar Pakistani payment methods that users frequently ask about. Actual availability of each method depends entirely on the Operator's live cashier and may change without notice. Importantly, none of these payment providers endorse, support or are affiliated with online gambling on this platform.

Withdrawal processing times vary depending on the payment method and the Operator's internal review process. Bank transfers typically take 3–5 business days, while e-wallet methods may be faster in some cases. All withdrawals are subject to KYC verification being completed first. p786 cannot guarantee specific processing timelines as these depend on third-party payment providers and the Operator's compliance review queue.

Common reasons for a delayed withdrawal include incomplete KYC documentation, an outstanding active bonus with unfulfilled wagering requirements, a mismatch between the withdrawal method and the deposit method originally used, or a routine AML (anti-money laundering) compliance review. Check your account notifications for any pending document requests. If there are no outstanding tasks and the delay exceeds the stated processing window, contact support with your transaction reference number.

No. All deposits must be made from a payment method registered in your own name. Third-party deposits — using a payment account belonging to a family member, friend or any other individual — are strictly prohibited. This applies to bank transfers, mobile wallet payments (including Easypaisa and JazzCash) and any other payment method. Third-party deposits may result in account suspension and the funds being returned, which can cause delays.

In-play betting lets you place wagers on a match while it is already in progress. Odds update in real time to reflect what is happening on the field — for example, after a wicket falls in a cricket match or a goal is scored in football. You can bet on markets like next wicket, next over runs, or match winner with live odds. Markets may be suspended briefly during key moments to allow odds to recalibrate, and some markets close before the final overs or minutes.

RTP stands for Return to Player — the theoretical percentage of wagered money that a slot game pays back to players over a very large number of spins. For example, a slot with 96% RTP will, in theory, return PKR 96 for every PKR 100 wagered over millions of spins. This is a long-term statistical average, not a guarantee for any individual session. Higher RTP means a lower house edge, but variance (volatility) also affects short-term results significantly.

Live casino games are streamed in real time from professional studio environments, with human dealers hosting games such as Blackjack, Roulette, Baccarat and various game show formats. You place bets through the on-screen interface and watch the action live via high-definition video. Live casino is particularly popular among Pakistani players who want the social feel of a real table. A stable internet connection is recommended for the best streaming experience.

In addition to cricket, the sportsbook typically covers football (including major European leagues and international fixtures), UFC and MMA, tennis, basketball, kabaddi and esports titles such as CS2 and Dota 2. Coverage and market depth vary by sport and competition. Football and cricket generally carry the broadest range of betting markets, with in-play options available for most major fixtures. Check the live sportsbook for current event availability.

A wagering requirement tells you how many times you must bet the bonus (or bonus plus deposit, depending on the promotion terms) before withdrawing winnings derived from it. A 30× requirement on a PKR 5,000 bonus means you must place a total of PKR 150,000 in qualifying bets before the associated winnings are released. Not all games count equally — slots may contribute 100%, while table games may contribute 10% or be excluded. Actual contribution rates are stated in each promotion's terms.

No. Bonus funds and any winnings generated from them cannot be withdrawn until the wagering requirement has been met in full. If you request a withdrawal before completing wagering, the active bonus and any associated winnings will be forfeited. Your original deposited amount may still be withdrawable depending on the Operator's rules — check the specific bonus terms. Once wagering is complete, winnings are credited to your real-money balance and are freely withdrawable.

If your bonus reaches its expiry date before wagering requirements have been completed, the bonus funds and any winnings from them are removed from your account automatically. Bonus validity periods are clearly stated in each promotion's terms — they commonly range from 7 to 30 days. It is your responsibility to track your bonus progress and remaining validity. Expired bonuses cannot be reinstated, so only opt in to a bonus if you have sufficient time and budget to complete the requirements.

Yes. Beyond the initial welcome offer, p786 typically features reload bonuses on subsequent deposits, cashback promotions on net losses, free bet credits for sports events (including PSL season specials and ICC knockout phases), and occasional free spins on featured slot titles. Reload and ongoing promotions are usually available in the "Promotions" section of the platform. Each offer carries its own terms, eligibility criteria and wagering conditions — always check before claiming.

Gambling is broadly restricted in Pakistan under the Prevention of Gambling Act 1977 and is a sensitive legal area. p786 does not hold a gambling licence issued by the Government of Pakistan, the PTA, the State Bank of Pakistan or any provincial authority. We do not claim Pakistani government approval or endorsement. This is not legal advice — users are solely responsible for understanding and complying with applicable laws in their jurisdiction before accessing any gambling service.

Log in to your account and navigate to Settings, then look for the "Responsible Gambling" or "Player Limits" section. From there you can set daily, weekly or monthly deposit limits and net loss limits in PKR. Limit reductions take effect immediately. Increases require a mandatory waiting period (typically 24–72 hours) to give you time to reconsider. For full guidance on available tools, visit our Responsible Gambling page.

Self-exclusion is a voluntary measure that permanently closes your account for a minimum period — typically six months or permanently — preventing you from logging in, placing bets or accessing casino games. All marketing communications stop immediately. Any remaining balance is returned to you. To self-exclude, contact our support team via live chat or email at [email protected] and request exclusion. There is no waiting period and the request is processed immediately.

If gambling is negatively affecting your finances, relationships or mental health, please stop playing and reach out for help. Our support team is available 24/7 via live chat and email. Internationally recognised organisations that provide guidance include GamCare (gamcare.org.uk), Gamblers Anonymous (gamblersanonymous.org) and BeGambleAware (begambleaware.org) — these are text references only. Talking to a trusted family member, friend or a mental health professional in Pakistan is also a meaningful first step. You are not alone.